1. Information We Collect
1.1 Personal Information
We may collect personal data, including but not limited to:
- Full name
- Email address
- Phone number
- Business name and industry
- Shipping and billing addresses
- Payment details (e.g. UPI, credit/debit cards)
- Government-issued ID (for verification purposes)
1.2 Non-Personal Information
We also collect technical and usage data, such as:
- IP address and device information
- Browser type and version
- Website behaviour (pages visited, time spent, clicks)
- Referring URLs, date/time stamps
- General location (city/region)
2. How We Use Your Information
We use your data to:
- Deliver and improve our automation and communication services
- Personalise customer experiences
- Respond to support requests and onboarding inquiries
- Process payments and manage transactions
- Monitor system performance and optimise AI workflows
- Send updates, alerts, or newsletters (with your consent)
- Comply with legal and security obligations
3. Use of Meta Platform Data
We may access Platform Data via Meta (Facebook, Instagram, WhatsApp) to:
- Automate responses to leads and inquiries from Facebook Lead Forms and Messenger
- Connect with users through WhatsApp for appointment booking, support, or product information
- Track lead engagement and conversion to reduce ad fatigue and improve targeting
- Offer personalised communication based on user interactions and purchases
We access only the data necessary to perform these services, and do not sell, reshare, or use Platform Data beyond the original business purpose.
Meta Permissions Used
- leads_retrieval
- pages_messaging
- pages_manage_metadata
- public_profile
- whatsapp_business_messaging
We comply fully with Meta's Platform Terms and Data Protection policies.
4. Lawful Basis for Processing (GDPR)
We process your data only when we have a lawful basis to do so, including:
- Consent — for marketing and cookies
- Contractual necessity — to provide the services you request
- Legal obligation — to comply with applicable laws
- Legitimate interest — for service improvement and fraud detection
5. Data Retention
We retain your data only as long as necessary to:
- Deliver our services
- Fulfil legal and regulatory requirements
- Maintain logs for dispute resolution or auditing
- Respect your marketing and communication preferences
6. Sharing Your Information
We never sell your data. We only share data with:
6.1 Trusted Service Providers
- Hosting and infrastructure (e.g., Google Cloud Platform — India & USA)
- Communication tools (e.g., WhatsApp API, Chatwoot)
- CRM and automation platforms (e.g., Make.com, n8n)
These partners are contractually obligated to process your data securely and only for our instructed purposes.
6.2 Legal Compliance
We may share data when required to comply with:
- Law enforcement or legal process
- Preventing fraud, abuse, or harm
- Protecting our rights and customers' safety
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct or update your information
- Withdraw consent at any time
- Request the deletion of your data
- Object to or restrict processing under specific conditions
To exercise these rights, contact: hello@odivend.com
8. Use of Cookies and Tracking
We use cookies and similar technologies to:
- Analyse website traffic
- Improve user experience
- Run remarketing campaigns (e.g., Facebook Pixel, Google Analytics)
You may control cookie preferences through your browser settings.
9. Data Security
We apply industry-standard security practices to protect your information:
- SSL encryption for data in transit
- Secure cloud storage and firewalls
- Access control and audit logging
- Regular vulnerability testing
10. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If such data is discovered, we will delete it immediately.
11. International Data Transfers
We may transfer data to service providers or infrastructure located outside your country, including India and the United States. We use appropriate legal safeguards such as contractual clauses to ensure data protection across borders.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or email. The latest version will always be accessible at www.odivend.com/privacy.
13. Contact Us
If you have any questions, concerns, or data requests, reach out to hello@odivend.com — GA Colony, Bharatpur, Chandaka Road, Bhubaneswar, Odisha, 751029, India.