WhatsApp Automation & Broadcasting
Your highest-converting channel, on autopilot.
Complete WhatsApp systems on the official Business Platform — segmented broadcasts, auto-replies, appointment flows, cart recovery, and multilingual two-way support with clean human hand-off.
Email gets opened about a fifth of the time. WhatsApp gets opened almost always, and — more importantly — gets replied to. It's the only mass channel that still behaves like a conversation, which is exactly why it converts and exactly why bad automation ruins it fast.
We build WhatsApp properly: opt-in capture, real segmentation, approved templates, sequences that reference what the person actually did, and a live agent hand-off that arrives with full context. Multilingual where your customers need it — Hindi, Odia, Bengali, Tamil, English.
Most of these WhatsApp systems run on ODIV Engage — our own platform for broadcasts, flows, and a shared team inbox on the official Business Platform.
How this build actually runs
Every stage has a visible output. You always know which node we're on.
Platform & compliance
Business account verification, number provisioning, opt-in capture, and template submission that passes review the first time.
Audience logic
Contacts segmented by behaviour, lifecycle stage, and language, synced live from your CRM or store.
Conversation design
Welcome, qualification, booking, cart recovery, and reactivation flows written to sound like a person, not a template.
Human hand-off
Confidence and keyword rules route live conversations to your team with a full transcript and suggested reply.
Attribution
Delivery, read, reply, and revenue per campaign — so you know which message paid for itself.
What lands in your hands
What changes
Typical shapes this takes
Cart recovery, order updates, and win-back campaigns that pay for the whole system.
Cohort reminders, launch broadcasts, and qualification before a discovery call.
Appointment confirmation and reminder flows that cut no-shows sharply.
What people ask before starting
Yes. We build on the official Business Platform, message only opted-in contacts, use pre-approved templates, and honour opt-outs immediately.
Not if quality rating is managed — real opt-ins, relevant segments, low block rates. We monitor the rating and throttle sending if it dips.
Yes. Templates and flows can run in Hindi, Odia, Bengali, Tamil, English and more, chosen per contact.