Voice Agents
Phones answered by AI that actually helps.
Inbound and outbound voice agents that sound human, follow your script and tone, book straight into your calendar, and hand off to a person the moment a call needs one.
A missed call is a lost customer, and most small teams miss a lot of them — after hours, during meetings, at lunch. Voice agents finally cross the threshold where a caller gets a useful answer instead of a menu tree.
We scope voice agents narrowly on purpose. They own the calls they can genuinely finish — bookings, status checks, common questions, first-line qualification — and escalate anything emotional, complex, or high-stakes to a human with the transcript already summarised.
How this build actually runs
Every stage has a visible output. You always know which node we're on.
Call taxonomy
We classify your real call types by volume and complexity, then draw a hard line around what the agent owns end to end.
Voice & flow
Tone, pacing, greeting, objection handling, and refusal behaviour written and tested against recordings of real calls.
Live actions
The agent books the calendar slot, checks the order, and writes to the CRM during the call — not in a batch afterwards.
Human hand-off
Confidence drops, sentiment turns, or the caller asks — the call warm-transfers with a summary already delivered.
Quality loop
Containment rate, handle time, and satisfaction reviewed weekly, with transcripts feeding script improvements.
What lands in your hands
What changes
Typical shapes this takes
Booking, rescheduling, and reminder calls handled without reception involvement.
After-hours enquiries captured, qualified, and scheduled overnight.
Outbound reminder and confirmation calls at volume, with logged outcomes.
What people ask before starting
Many do, and we recommend disclosing it. What matters to callers is being understood and getting the thing done quickly — not the illusion of a human.
We test against recordings of your actual calls, tune the vocabulary to your business, and fall back to a human when confidence drops.
No, and it shouldn't. It should own the routine majority so your people spend their time on the calls that genuinely need them.